DAS Canada announces a new partnership with Northbridge Insurance in Canadian Underwriter. This product is designed to protect Northbridge Insurance’s Onyx customers from legal expense exposures.
TORONTO, April 24, 2018 – Northbridge Financial Corporation is proud to be recognized with the Celent 2018 Model Insurer Award for Legacy and Ecosystem Transformation, awarded today at Celent’s 2018 Innovation and Insight Day in Boston, Massachusetts. Celent is a global research and advisory firm for the financial services industry.
Now in its 12th year, Celent’s annual Model Insurer Award recognizes best practices of technology usage in different areas critical to success in insurance. Amid 132 submissions from across the globe, Northbridge was honoured with the award in the category of “Legacy and Ecosystem Transformation” for its five-year, strategic IT business transformation program that integrates and consolidates legacy systems.
“We’re extremely proud of this recognition from Celent,” said Andrew Wood, Chief Information Officer and program executive sponsor. “It’s an incredible validation for all of the hard work and collaboration from our project team across the organization, including our valued vendor partners. This is an excellent milestone for us as we continue on our transformation journey.”
The Legacy and Ecosystem Transformation category focuses on projects related to upgrading core systems, including policy administration, document management, customer relationship management, new business, illustrations, billing, claims, and rating/underwriting.
“The Model Insurer Awards recognize how insurers are using technology to change the face of insurance,” said Nicolas Michellod, Senior Analyst, Insurance, Celent. “Insurance carriers like Northbridge serve as an inspiration to others looking for strong examples of best practice implementation that will have a truly meaningful impact on business results and the industry overall.”
Click here for more information and the Celent Model Insurer award.
About Northbridge Financial:
Northbridge Financial is a leading commercial property and casualty insurance group that’s been helping to protect Canadian businesses for more than 100 years. We’re 100% Canadian and wholly owned by Fairfax Financial Holdings Limited. We offer a wide range of innovative solutions to Canadian businesses through our Northbridge Insurance, Federated Insurance and TruShield Insurance brands. Visit us at www.nbfc.com to learn more.
For more information, contact:
Emily McCauley
Manager, Content Marketing
Northbridge
416-350-4341
[email protected]
TORONTO, April 18, 2018 – Northbridge Insurance is thrilled to announce the launch of its new claims appraisal service, Express Claim—an innovative solution that allows customers who experience an accident to submit photos of damage to their vehicle directly to their Northbridge Insurance claims adjuster, right from their smartphone.
By removing the typical back-and-forth between customers and their claims representatives, Express Claim not only expedites the appraisal process, it also enables faster payments and improves overall customer experience.
How does it work?
In the event of an auto accident, Express Claim allows Northbridge Insurance adjusters to work remotely with customers through their smartphone to capture photos of the damage. With that data in hand, adjusters can now provide customers with an appraisal in as little as half a day—while helping to find a preferred collision repair centre and arranging for a rental if needed in the meantime.
“Anyone who’s ever had to submit a claim knows that the process is traditionally a time-consuming experience,” said George Halkiotis, Executive Vice President, Claims, Northbridge. “And we wanted to change that for our customers. That’s why we worked to align their claims experience with Northbridge to others they encounter in their day-to-day lives: one that’s quick, convenient, and simple.”
Check out this quick video to get a snapshot of Express Claim in action.
Added benefits
Sending photos of the damage directly to an adjuster isn’t the only benefit of the new service. Express Claim also allows customers to electronically sign the Proof of Loss and Final Release forms—further automating and streamlining the process.
For Northbridge Insurance’s broker partners, the tool reduces their customers’ claims cycle times by over 30% and requires no added work from them.
“We’ve seen some great results since launching our pilot earlier this year, and we’re very excited about the meaningful impact it’s having on customers,” said George. “A claim can be a traumatic experience, and this solution allows us to get our customers back on the road as quickly as possible—while providing some peace of mind just as fast.”
About Northbridge Insurance
Northbridge Insurance is a leading Canadian commercial insurer. Working with our broker partners, we focus on understanding the needs of our customers and on creating solutions that make a difference to their success. Visit us at www.northbridgeinsurance.ca to learn more.
For further information, please contact:
Meghan Bar
Manager, Corporate Communications
Northbridge Insurance
+1 (416) 350-4686
[email protected]
Improved data techniques will soon transform the insurance model, changing you from an insurance professional who underwrites and sells policies into a holistic advisor. Ilda Dinis, SVP, Customer Experience & Innovation, shares how technology is driving organizations to evolve their mindset, purpose and value proposition to be prevention-focused in the March 2018 edition of Canadian Underwriter (p. 21).
Mastercard has announced a global partnership with Dream Payments aimed at getting insurance customers paid quickly, simply and securely. Northbridge Financial, a Fairfax company, will be the first insurance provider in Canada to use the Mastercard Send platform through the Dream Payments Hub, followed by international markets.
The promise of digital technologies is top-of-mind for senior Canadian insurance executives in Canadian Underwriter’s 2018 Primary Insurance Market Outlook. President and CEO Silvy Wright shares how customers are extracting more value from their insurance partners through digital innovation, and how this will only continue to ramp up in 2018.
Innovation is the name of the game for 2018. President and CEO Silvy Wright shares Northbridge’s leading-edge initiatives for the year ahead with Canadian Underwriter.
Think: a digital broker serving Canadian small business owners through affordable and flexible insurance solutions for their businesses. Coverager reviews TruSheid’s latest campaign.
Canadian Underwriter shares a recently-announced partnership between Northbridge and CFIB that connects participating brokers with prospective customers through a digital lead generation platform.
TORONTO, November 9, 2017 – The Canadian Federation of Independent Business (CFIB) is proud to announce that it has chosen Northbridge Insurance as its exclusive commercial insurance partner to help ensure its members get the right coverage to protect their businesses.
“Small business owners wear every hat when it comes to running their business,” said Dan Kelly, President at CFIB. “Northbridge Insurance understands our members don’t have a lot of time, so they’ve developed an insurance solution that’s fast and simple and recognizes the important role brokers play in assessing business owners’ unique needs.”
Through the partnership, CFIB members have exclusive access to an enhanced small business insurance solution from Northbridge Insurance that includes comprehensive property and liability coverage, plus cyber risk protection. Members also receive Legal Expense Insurance, covering up to $100,000 in legal costs, underwritten by DAS Canada.
In addition, CFIB members enjoy unlimited telephone access to Legal Assist services, which provide general legal advice for business questions ranging from product ideas to contract legalese and employment issues.
The partnership is unique in that it also supports the CFIB membership base: Northbridge has ensured that CFIB’s insurance broker members can easily offer the program to prospective customers.
“We’ve spent a lot of time connecting with small business owners to get a better understanding of their needs and the challenges they face,” said Ilda Dinis, Senior Vice President, Customer Innovation & Experience at Northbridge Insurance. “We’re excited to work with brokers to help ensure our customers get the right protection for their businesses.”
More details on the CFIB’s partnership program are available at https://www.cfib-fcei.ca/en/member-savings.
About the Canadian Federation of Independent Business
CFIB is Canada’s largest association of small and medium-sized businesses with 109,000 members across every sector and region. Visit us at cfib.ca.
About Northbridge Insurance
Northbridge Insurance is a leading Canadian commercial insurer. Working with our broker partners, we focus on understanding the needs of our customers and on creating solutions that make a difference to their success. Visit us at www.northbridgeinsurance.ca to learn more.
About DAS Canada
DAS Canada is a full-service specialist in Legal Expense Insurance. We lead the Legal Expense Insurance market in Canada and are committed to creating access to justice for Canadians. DAS Canada is part of DAS Group, the global market leader in Legal Expense Insurance and a subsidiary of ERGO—the primary insurer of Munich Re Group. Visit us at www.das.ca to learn more.
For further information, please contact:
Andy Radia, Media Relations Specialist
Canadian Federation of Independent Business
+1-647-464-2814
[email protected]
Meghan Bar, Manager, Corporate Communications
Northbridge Insurance
+1-416-350-4686
[email protected]
Northbridge Financial Corporation is a leading commercial property and casualty insurance group that’s been helping to protect Canadian businesses for more than 100 years.
We are proud to be a 100% Canadian company, wholly-owned by Fairfax Financial Holdings Limited.
