Silvy Wright shares her views on the key trends affecting the Canadian P&C market in 2015 and how the industry should respond with Canadian Underwriter

“Investing in modernizing operations to deliver better service to customers at every touch point – sales, service and claims handling – will continue to be a trend in the year ahead. As customers increasingly expect tools and information to be available digitally, insurers can anticipate more innovative uses of technology to interact with customers.”